Terms and conditions

BGS Terms and Conditions: GeoRecords, GeoReports, Bookshop, Charged enquiries

Our guarantee

British Geological Survey ('BGS') aims to ensure that any publication/record/report ('information') you order is delivered promptly and at an acceptable cost. If you find that your purchase does not match what you have ordered, you will be provided with a full refund for the item(s) if you inform us within 7 days of receiving the item. If the delivery is defective in any way, on return of the item we will send you a replacement within 7 days or again give you a full refund (including postage costs) if a replacement is unavailable. This guarantee does not affect any additional statutory rights you might have. The BGS Enquiries Helpdesk (contact details below) will be happy to assist you if you have queries or difficulties in ordering products/services or have problems with delivery.

Where BGS provides professional advice in the form of written reports or email advice, BGS warrants that the information will conform to any specification agreed with you and will be the best, comprehensive, up-to-date information we can provide. As a public body entrusted with public money, BGS's liability in providing information and professional advice and, consequently, any warranty provided, is limited to ten times the cost payable by the customer or £50,000, whichever is the lesser. Where errors or omissions occur due to any information provided by you, BGS excludes all liability if information is provided which does not meet your requirements.

When providing information specifically to use on computers or IT equipment, BGS accepts no liability for any loss or damage which may be caused by the condition of the disk or file in which the information is provided to you and you are expected to operate suitable anti-virus software before loading it into your computer system. You are further responsible for ensuring that the form of the information you have ordered is compatible with your computer system and any other data with which the information is to be used.

Nothing in these terms and conditions excludes or limits the liability of BGS for death or personal injury arising from its negligence, or for fraud, or for any other liability that, by law, cannot be excluded or limited.

Limitations concerning use of BGS information

The use of information provided by the BGS is at your own risk. Please read any warnings given about the limitations of the information, either on our website or attached to the information.

BGS provides information which may be based on or has come via sources outside BGS: in view of the wide-ranging and disparate sources of information at BGS's disposal, including much material donated to the BGS that is accepted in good faith as being accurate, neither BGS nor our data creators or donors can give any warranty as to the quality or accuracy of the information or its suitability for any use. Therefore, all implied conditions relating to the quality or suitability of the information, and all liabilities arising from the supply of the information are excluded to the fullest extent permitted by law. Where BGS is found to be negligent, any liability or damages will be limited to that provided in Clause 2 above.

When using BGS information, BGS draws customers or recipient's attention to the following considerations that may also affect the quality or accuracy of information supplied:

If a report or other output is produced for you by BGS on the basis of data you have provided to BGS, or via your own data input into a BGS system, it should not be relied upon as a source of information about other areas or geological features, as the report may omit important details. BGS excludes all liability in such cases.

Availability of information/goods

The index maps provided on the BGS website show where information is available. However, if for some reason, after you have paid for an order and the BGS is unable to provide it (for example, due to data or computing problems), we will inform you and offer an alternative or a full refund i.e. we are unable to guarantee we hold all stock or information as recorded on our website.

Customers should note the following conditions/restrictions in respect of availability of particular goods/services:

Prices, payment and VAT

Payment is only accepted in pounds Sterling. It may be made by credit or debit card (not by charge card, e.g. Amex), International Money Order, or Bankers' Draft. Electronic Fund Transfers, such as BACS (Bank Automated Clearing System) are also possible. Please contact us for details.

For information on how we process your personal information, please refer to the GDPR section of terms.

Our minimum invoice value is £100 (ex. VAT) when a credit card is not used. Payment for goods below this value can be accepted by card (as detailed above).

BGS reserves the right to refuse to supply goods to purchasers that have previously defaulted on payment, or we will request pre-payment before supply of goods. Please note that customers wishing to pay by invoice (non-credit card transactions) may be credit checked for the purpose of setting up an invoice account and, if not wholly satisfied, BGS reserves the right to require payment by credit or debit card, rather than by invoice.

Value Added Tax (VAT) will be charged in accordance with current law/regulations.


Customers should note the following conditions/restrictions in respect of delivery of particular goods/services:

In addition to the quoted despatch times, please allow five days for delivery in the UK, seven days in the EU and anything up to 30 days elsewhere. If your order is not received within this time please contact us immediately. Special delivery arrangements are available, however, please enquire before placing your order.

Lost, damaged or incorrectly supplied goods

BGS will take all reasonable steps to replace items damaged in transit or those that have been supplied in error. Where this is not possible, a full refund will be made (please see Availability above).

If an order is incomplete or damaged in transit, or has been incorrectly supplied, you should retain the goods together with all packaging and documents, and notify the BGS immediately. You should do this by letter, fax or email within 7 days of receiving the goods: beyond this period we cannot guarantee that replacements will be available. You then have the choice of having a replacement item or a full refund. Please ensure you quote any customer order numbers and include your full name and address in any communications.

Please do not return any faulty or incorrect goods unless asked to do so. We will give you instructions on how, or whether, to return these items, and may ask you to supply appropriate documents.

Cancelling an order

Customers should note the following conditions/restrictions in respect of cancelling orders/delivery of particular goods/services:


BGS takes all complaints seriously and will investigate the circumstances in each case. BGS hopes that in the vast majority of cases, problems can be resolved verbally by simply contacting BGS via our Enquiries Service. If, however, you are not satisfied that a complaint has been resolved or handled to your satisfaction, you may wish to make a more formal complaint. Our complaints procedure is provided on our website www.bgs.ac.uk/about-bgs/contact-us/customer-feedback

If you have other enquiries or problems

If you have any queries about BGS publications or services, or if you have any problems with products or our service please contact the BGS Enquiries Helpdesk (contact details below). Your comments are always welcome.

Legal issues

In any disputes over such things as the description or supply of goods, payment, ownership, the contract will be deemed to have been made within England and will therefore be subject to the laws of England and Wales.

BGS regrets that we are only able to handle enquiries and conduct business matters in English.

General Data Protection Regulations (GDPR)

Please see our privacy policy


The copyright of materials derived from the British Geological Survey's work is vested in UK Research and Innovation (UKRI) unless otherwise stated and/or agreed in writing with the commissioning authority under whose auspices the relevant work was carried out.

Permission to reproduce BGS materials

Other than where expressly stated, no part of the materials supplied through BGS services may be reproduced or transmitted in any form or by any means, or stored in a retrieval system of any nature, without the prior permission of UKRI, through the British Geological Survey.

Guidance on what we consider is commercial and non-commercial use of BGS material, is available on the BGS website at www.bgs.ac.uk/about/copyright/home.html

Terms of Use

Please refer to our website: www.bgs.ac.uk/help/terms_of_use.html

Contact details for all enquiries

BGS Enquiries Service
British Geological Survey
NG12 5GG

Tel: +44 (0)115 936 3100 (Mon – Fri 8:30am – 4:30pm UK local time) (except bank holidays)
Email: enquiries@bgs.ac.uk
Website: www.bgs.ac.uk

The British Geological Survey (BGS) is the world's longest established national geological survey and the UK's premier centre for earth science information and expertise.